Shipping policy

At PinusValley, we know that waiting for the perfect lighting to complete your space can be full of anticipation. Because premium indoor decorative light fixtures require delicate handling and meticulous packaging to arrive safely, we don't rush the process—but we do make it completely transparent and reliable.

Here is everything you need to know about how we deliver our products straight to your ceiling, wall, or tabletop.

1. Shipping Destinations & Free Shipping

We believe the price you see should be the price you pay. That’s why we offer 100% Free Ground/Sea Shipping on all orders.

Where We Ship: We currently deliver to the United States.
Where We Cannot Ship: At this time, we do not ship to, P.O. Boxes, APO/FPO/DPO addresses, or U.S. territories such as Guam, Puerto Rico, or the U.S. Virgin Islands.

2. Delivery Timeline

Your total delivery window is divided into two phases: our preparation behind the scenes, and the carrier's journey to your doorstep.

Stage	Timeline	Details
Order Cut-Off	2:00 PM (PST)	Orders placed before 2:00 PM enter our system the same day. Orders placed after 2:00 PM or on weekends will begin processing the next business day.
Handling Time	7 – 14 Calendar Days	Items are inspected, packed, and loaded into containers, awaiting the weekly Matson CLX Wednesday departure to the Port of Long Beach in Los Angeles.
Transit Time	14 – 21 Calendar Days	After an 11-calendar-day voyage, the shipment will arrive at the Port of Long Beach in Los Angeles. The package will be handed over from the port to UPS/FedEx within 3-4 calendar days, and UPS/FedEx will then deliver the package to your address within 2-7 calendar days. For customers located in Hawaii and Alaska, we will ship directly via the international postal air network. The shipping time remains 14-21 calendar days.

Estimated Total Delivery Time = Processing Time + Handling Time, which means you can expect to receive your order between 21 to 35 calendar days.

All the times provided above are standard estimates and do not account for exceptional circumstances such as public holidays, extreme weather, or vessel delays. We are committed to keeping you transparently informed about your package's shipping status.

3. Real-Time Order Tracking

The moment your light fixture leaves our warehouse, we will send a Shipping Confirmation Email straight to your inbox. This email will include a tracking number so you can follow your package's journey in real time.

4. Address Corrections

You have 48 hours after placing your order to request a change of address. After 48 hours, if the order has already been shipped, you cannot modify the address. PinusValley assumes no responsibility for delivery failures, lost packages, or deliveries to an incorrect address resulting from an incorrect address provided by you.

5. Order Acceptance & Fraud Prevention

To protect our customers, we reserve the right to refuse or cancel any order due to incomplete shipping details, suspected payment fraud, or technical pricing errors. If we discover an error or need further identity/address verification, we will contact you via phone or email before canceling or shipping the order.

6. What If My Light Arrives Damaged?

Since lighting involves fragile materials like glass and delicate electronics, transit mishaps can occasionally happen. Don't worry—we’ve got you covered.

If your package arrives damaged, please take clear photos of both the box and the product, and contact our team immediately. We will ship out a replacement at absolutely zero cost to you.